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      Cooperstown All Star Village | Ankored Parent Help Guide: Common Questions Answered

      Top Parent Questions About Ankored (and How to Solve Them)

      💬 Question: How do I log in to Ankored?

      ✅ Summary

      You must be registered for a program in LeagueApps to access Ankored. Once registered, you can log in using your LeagueApps credentials.

      📝 Step-by-Step Instructions

      1. Go to Ankored login.

      2. Enter your email and click Log In.

      3. You’ll be redirected to LeagueApps—enter your email and LeagueApps password.

      4. Click Sign in with LeagueApps.

      5. You’ll be taken to your Ankored profile where you can complete your requirements.

      💡 Note: If you need to reset your LeagueApps password, click here.

      💬 Question: I want to remove a profile from Ankored. What should I do?

      ✅ Summary

      To prevent a user profile from appearing in Ankored, it must be removed from LeagueApps.

      📝 Step-by-Step Instructions

      1. Log in to your LeagueApps account.

      2. Locate the user profile you wish to remove.

      3. Remove the profile from the program registration.

      💡 Note: Ankored automatically syncs with LeagueApps. Removing a user in LeagueApps is the only way to prevent that profile from appearing in Ankored.

      💬 Question: What’s required to complete Step 2: CASV Physical Form?

      ✅ Summary

      Players must submit a physical form completed by a medical professional, dated within 365 days of the tournament end date.

      📝 Step-by-Step Instructions

      1. Log into Ankored and locate the Download link for the CASV physical form.

      2. Print and have the form completed by a licensed medical professional.

      3. Upload the completed form back into Ankored.

        • If your physician uses a different form, you may upload that version instead.

      💡 Note: For delays or issues, contact medical@casv.com before your arrival.

      💬 Question: Insurance or other issues are delaying my physical. What should I do?

      ✅ Summary

      If you're unable to submit the physical form on time, communication is key. If your physical or immunization form is delayed, we ask that you submit the required paperwork before your tournament arrival.

      📝 Step-by-Step Instructions

      1. Email medical@casv.com as soon as possible to explain your situation.

      2. Submit the form before arrival once available.

      💡 Note: CASV can assist if you reach out ahead of time. Delays should be communicated early.

      💬 Question: How do I invite others into Ankored?

      ✅ Summary

      Users are automatically added to Ankored based on their registration in LeagueApps. There’s no manual invite process.

      📝 Step-by-Step Instructions

      1. Ensure the person is registered for a program in LeagueApps.

      2. The system will auto-assign them a role (Team Registration, Coach, Player).

      3. They will receive an email from support@ankored.com with login instructions.

      4. They can also log in by:

        • Going to Ankored

        • Entering their email and LeagueApps password

        • Clicking Sign in with LeagueApps

      💬 Question: My player’s date of birth is incorrect in Ankored. How do I fix it?

      ✅ Summary

      Update personal information like DOB directly in your LeagueApps Member Profile settings. Changes will sync to Ankored automatically within 30 minutes.

      📝 Step-by-Step Instructions

      1. Log in to your LeagueApps account.

      2. Click "my family account" on the main log in page on the parent/player side, and then click "edit" next to the player that you have to change DOB for.

      3. Changes will sync to Ankored within 30 minutes.

      • If you need further assistance please feel free to touch base with LeagueApps directly: support@leagueapps.com

       

      💬 Question: My documents are “Pending Review.” How long does the review take?

      ✅ Summary

      If your form is in “Pending Review,” the CASV team is reviewing it. No action is required unless you receive a follow-up email.

      📝 Step-by-Step Instructions

      1. Wait for an email from Ankored if additional documents or changes are needed.

      2. If rejected, the system will allow you to upload a corrected version.

      💡 Note: High volume may delay review times, but your submission has been received.

      💬 Question: Is Ankored safe and secure?

      ✅ Summary

      Yes. Ankored is built to keep your information safe and private. Here’s what we do to protect your data — including medical info, photos, and documents:


      Everything is locked up digitally: Your data is scrambled and protected using high-level encryption so no one can read it unless they’re supposed to.

      Only the right people can see it: We make sure only trusted staff can access your info, and we track everything they do.

      We’re always watching: Our systems are monitored all the time to catch anything unusual or suspicious.

      Our employees are trained and vetted: Everyone goes through background checks and learns how to handle data safely.

      We don’t keep data forever: We only store your info as long as it's needed — then we delete it securely.

      We’re ready if something goes wrong: If there’s ever a breach, we’re required to notify you right away. We also follow strict security rules (HIPAA and SOC 2) that are trusted by healthcare and tech companies.

      💡 Note: Is my data and my child’s data safe in Ankored?

      💬 Question: How does Ankored keep data secure?

      ✅ Summary

       We take several steps to keep your personal and medical information protected:


      We encrypt everything: Like putting your data in a digital lockbox.

      We control who can see what: Only trained staff can access it.

      We check our systems regularly: Through security tests and monitoring.

      We train our team: Everyone knows how to handle sensitive information safely.

      We delete what’s not needed: Your info is only kept for as long as necessary.

      We follow the rules: We meet national privacy and security standards (HIPAA and SOC 2 Type II).

      💡 Note: Read more details here  Privacy Policy and  Biometric Data Policy

      💬 Question: Does Ankored share any information with others?

      ✅ Summary

      Yes — but only what’s needed, and only with trusted partners:


      Cooperstown All Star Village sees limited info after registration (like names and forms) to manage their events.

      LeagueApps and Ankored share data back and forth to help with your registration and account setup.

      JDP (for background checks) receives basic info only if you're part of Cooperstown and a background check is required.

      💡 Important: We never share medical info, birth certificates, or other confidential data with LeagueApps or JDP.